FAQ

FREQUENTLY ASKED QUESTIONS

What is the best way to contact you?

As we are an internet based company, the best way to contact us is by email at orders@firekai.com or you may also click the Contact Us link, also located at the bottom of the page.

What type of payment methods do you accept?

We accept Visa, MC, American Express, Discover, JCB, DC, Elo, Shop Pay, Apple Pay and Google Pay.

Do I need to setup an account to place an order?

No, you do not need an account to shop at Fire Kai. You may shop as a Guest without creating an account; however, by registering you will be able to easily track your order and review past purchases as well as future shopping without having to enter your information every time you shop. 

Do you ship international?

We do offer international shipping via USPS. All other orders are shipped via the method selected when the order was placed. 

What is the return policy?

For any returns or exchanges, the original purchase order or packing slip is required. All returns are processed as store credit only. Exceptions may apply for items that arrived defective or damaged. Should you need to process a return, please contact orders@firekai.com so we can assist you with the process. More information on return policy available on our Return Policy page.

How do I return or exchange an item?

If you are not 100% satisfied with your purchase, you may return your original purchase within 15 days after you receive your order. The items must be in unaltered and unused condition and you must include the original packing slip. Please visit our Return Policy page for additional details.

When will my order ship?

Orders are shipped Monday - Friday. For orders placed before 11am PST, will most likely be shipped out on the same day, however back orders may occur. In the even of a back order, shipping may take longer due to production schedules. You will be notified when your order is shipped. For additional info, please visit our Shipping Policy page. 

Where are your products made?

Our products are made in the USA, utilizing some fabrics made in ? 

Do you offer any discounts on large orders?

We offer free shipping on orders of $65 or more. From time to time we also have special promotions. Sign up to receive current offers and deals.

How long does the return process take?

The return process take approximately 4-7 business days from the time we receive the order

How does your sizing work?

Our garments come in different sizes and fits, though a sizing guide is available for each product. You can view it by clicking the Size Chart button on the product page.

Will the garments shrink?

The Items a pre-washed to give them a super soft texture; however, they may still shrink a little after the wash and and stretch a little during wear. 

How do I track the status of my order?

When you place and order, you will be provided with a tracking URL which you can use at any time to track your package. You may also contact  us as orders@firekai.com, we’ll gladly track the package for you and provide an update.