Due to the impact of Covid-19, we’ve adjusted our practices to ensure that we’re fulfilling orders in a way that protects the health and safety of you as well as our associates— and as a result, orders may experience delays.
Fire Kai offers standard and expedited shipping options to both domestic and international destinations. Most orders placed through our website are shipped within 1-2 business days. Once your order is shipped you will receive a confirmation email containing your shipment tracking number. Please allow tracking numbers at least 24 hours to update.
Stolen/Missing Packages - Fire Kai is Not responsible for stolen or missing packages that have been delivered by the postal carrier. In the unfortunate event that your package is stolen or missing, please check with the local shipping carrier to verify package was delivered. We will do our best to work with you towards a reasonable solution to the best of our abilities.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Keep in mind that we are not responsible for import/duty costs if you live outside of the USA.
Also, please allow 24-48 hours handling time in addition to the shipping times while we get your order ready to be shipped.
We offer free shipping on USA orders of $65 (before taxes) or more.